Return Policy - Herb Saver
Retail Customers:
At Herb Saver, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we accept returns of all unused and unopened products within 30 days of receiving your order. Please follow the guidelines below for a smooth return process:
Returns:
- All returns must be unused and unopened.
- Request a Return Merchandise Authorization (RMA) number by emailing us at help@herbsaverusa.com.
- Include the RMA number on the outside of the box.
- Inside the box, include a copy of the original Sales Receipt or Invoice or a sheet of paper with your name, address, phone number, reason for return, and the RMA number.
- Ship the product(s) back to us.
Please note:
- A 15% restocking fee and original shipping costs will be deducted from the refund.
- Order cancellations must be made within 24 hours of purchase to avoid the 15% restocking fee (5% restocking fee still applies).
- Returns will not be processed if the conditions of our Return Policy are not fully met.
Missing / Broken Items:
- Report all missing or broken items within 24 hours of delivery.
Defective Products:
- Returns of defective products are eligible for replacement during the manufacturer’s warranty period and in accordance with the manufacturer’s warranty return policy.
- Certain manufacturers may require customers to process warranty claims directly with them.
Before Shipping Product(s) Back:
- Email us at help@herbsaverusa.com to receive an RMA number.
- Display the RMA number on the outside of the box.
Herb Saver values your satisfaction and aims to make your return experience hassle-free. If you have any questions or concerns, please contact our customer service team. Thank you for choosing Herb Saver!